These terms are an agreement between you and TICKLE CARE LLP, a Limited Liability Partnership registered in India (“Tickle”). By creating an account, subscribing or booking a visit, you agree to them. Please also read our Privacy policy and Refund & cancellation policy, which form part of these terms.
- Legal name: TICKLE CARE LLP (a Limited Liability Partnership registered in India)
- Registered office: House No. 202, Tower-T2, Second Floor, Deevan Housing Society, Sector 84, Gurugram, Haryana 122004
- GSTIN: 06ABAFT8528P1ZJ
1. Who can use Tickle
You must be at least 18, able to enter a binding contract under Indian law, and the owner of the car or authorised by the owner to arrange its cleaning. Service is available only in societies listed as live in the app.
2. The service
- Monthly Care: an exterior clean on every Tickle (a “Tickle” means one service visit), plus interior care and tyre polish on the routine shown in the app for your plan.
- Visits happen in your society’s service window (typically 6–11 AM).
- 26–27 Tickles a month (every day except 4 rest days). Rest days are planned in advance and shown in the app.
- There are no Tickles on your society’s weekly off (if any). We may skip or reschedule visits for heavy rain, society restrictions, water restrictions or safety reasons; such visits are credited as extra days at the end of your billing period. Credits have no cash value.
- Not included unless stated: deep cleaning, stain or odour removal, engine bay cleaning, polishing, waxing, ceramic or paint correction.
3. Your responsibilities
- Give accurate car, parking and contact details, and keep them up to date in the app.
- Park in your registered spot. If the car can’t be found or accessed, the washer marks the visit “unavailable” with a photo; such visits are not credited.
- Arrange access for interior care as agreed with us, and don’t leave cash or valuables in the car.
- Tell us about existing damage, aftermarket paint films or special care needs before your first visit.
- Treat our washers with respect. We may suspend accounts for abuse, harassment or unsafe conditions.
4. Prices and payment
- Prices are shown in the app before you pay, in Indian Rupees, inclusive of GST.
- Monthly Care is a recurring subscription collected through Razorpay using an e-mandate (UPI Autopay, card or net-banking). It renews every month until you cancel. As required by the Reserve Bank of India, you will receive a pre-debit notification before each recurring charge.
- Your first Tickle free runs before your first charge; your billing cycle starts after it.
- If a payment fails, we may retry it. If it still fails, visits pause until the payment is completed.
- We may change prices with at least 7 days’ notice before your next billing cycle. If you don’t agree, you can cancel before the new price applies.
5. Cancellation and refunds
You can cancel any time from the app; it takes effect at the end of the current billing cycle. There is no cancellation fee. Refunds are handled as described in our Refund & cancellation policy.
6. Photos and videos
You agree that our washers may photograph your car before and after each visit (including the number plate) and may record job videos, for proof of service, quality and dispute resolution, as described in our Privacy policy.
7. Damage and liability
- If you notice damage you believe we caused, report it in the app or to support within 24 hours of the visit, with photos. We will review the visit photos and video and respond within 7 days.
- Where damage was directly caused by our negligence, we will arrange or pay for repair at a workshop we reasonably choose. To the extent the law allows, our liability for any one incident is limited to the fees paid for the affected month.
- We are not responsible for pre-existing damage, normal wear, damage caused by others or by the condition of the parking area, or loss of items left in the car.
- To the extent the law allows, we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
8. Events beyond our control
We are not liable for delays or missed visits caused by events beyond our reasonable control, such as extreme weather, government or society restrictions, water shortages, strikes, epidemics or network outages. Affected visits are credited.
9. Suspension and termination
You can stop using Tickle and delete your account at any time. We may suspend or end service with notice if you breach these terms, if payments remain unpaid, or if we stop operating in your society (in which case we refund unused prepaid days).
10. Our content
The Tickle name, logo, website, app and content belong to us or our licensors. You may not copy, modify or use them except to use the service.
11. Governing law and disputes
These terms are governed by the laws of India. Courts at Gurugram, Haryana have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019. Please contact our Grievance Officer first; we will acknowledge your complaint within 48 hours and aim to resolve it within one month.
- Grievance Officer: Prateek Monga (Designated Partner)
- Email: hello@ticklecare.com
- Address: House No. 202, Tower-T2, Second Floor, Deevan Housing Society, Sector 84, Gurugram, Haryana 122004
12. Changes
We may update these terms. We will post the new version here and, for material changes, notify you in the app at least 7 days before they apply.